Shipping
XMAS/NEW YEAR HOLIDAYS
Last orders ship at 2pm AEDT on Fri 20 Dec 2024. First orders ship at 2pm AEDT on Fri 3 Jan 2025.
Shipping and Handling
A $12 flat rate applies for shipping and handling of orders up to *20kg to Australian residential and business addresses. An additional $12 fee is charged for each subsequent 20kg.
- We email you a tracking link to track your order.
- All deliveries are shipped via courier & do not require a signature and are left with "ATL" - Authority to Leave. This means it will be left without having to obtain a proof of signature.
- By giving "Authority to Leave" we take no responsibility for any loss or theft.
- If you do not want to give "ATL" please use a work address or PO Box/Parcel Locker.
- Deliveries can take place anytime, but usually between the hours of 7am-6pm Monday to Friday. In peak times these hours may vary and include weekends. Couriers do not call customers upon delivery.
*Shipping & Handling is $20 to a PO Box/Parcel Locker/Parcel Collect/Locked Bag address for orders upto 5kg.
- For orders above 5kg any extra shipping costs that could be incurred will be stated in the checkout before you confirm your order and payment.
- Please note: A 2nd shipping fee can be incurred if: you would like to change your delivery address after your item has been shipped; your item has been returned, is undeliverable due to giving us an incorrect address, or the courier cannot leave your parcel ATL and subsequently you do not respond to the courier calling card or communications within 4 working days.
Same Day Shipping
All orders completed before 2pm (AEDT) will be processed and shipped the same working day. All orders made after 2pm (AEDT), will be processed and dispatched the following working day.
Delivery Times
These are estimated delivery times and 99% of the time, delivery will meet or exceed these times, however we are not responsible for any shipping transit delays that can occur, especially for rural areas. All deliveries take place Monday to Friday.
Due to increased online shopping, you may experience some delays from our estimated delivery times
| Estimated Delivery Times | ||
| State | Delivery Estimate | |
| NSW | 1-2 working days | |
| NSW Country | 2-7 working days | |
| ACT | 1-4 working days | |
| QLD | 1-4 working days | |
| North QLD | 2-7 working days | |
| VIC | 1-4 working days | |
| VIC Country | 2-7 working days | |
| SA | 2-5 working days | |
| SA Country | 2-7 working days | |
| TAS | 2-7 working days | |
| WA | 2-7 working days | |
| WA Country | 4-10 working days | |
| NT | 2-7 working days | |
| NT Country | 4-10 working days | |
Lost Items
If for any reason your order, once it has been shipped from our facility, is lost in transit by our shipping provider we shall replace or refund your order once our shipping provider acknowledges it as lost or within 60 days from the purchase date. Whichever happens to come first.
